Travel to Vietnam, hotels & resorts in vietnam

Term condition

All services should be booked through our Hanoi Head Office. The contact address and telephone/facsimile, email are as bellow: 
57 Luong Ngoc Quyen street, Hoan Kiem Distric, Hanoi, Viet Nam
Tel: +(84 4) 667 18812
Fax: +(84 4) 3926 4835
All reservation requests will be confirmed within 24 hours. When the immediate confirmation is not possible, booking status will be advised in return by facsimile or email within 24 hours. 
After receiving the final confirmed program from ETV Travel, you will need to secure all services booked for this trip. A deposit of 10% of the total cost is requested to guarantee all bookings. This deposit can be made by Bank Transfer to our company's account. And the rest of the tour price should be paid to ETV Travel 30 days prior to client's arrival in or the starting date of the tour. 
Client’s payment shall be executed by cash or by bank transfer payable to our Bank Account, and all bank transfer fees will be borne by the payee. If payment is by Credit Card, an additional 3% (for Visa Card and Master Card) or 4% (for Amex Card) will be added on to our tariff rates (Visa Card, Master Card and Amex Card are accepted). 
Address: 57 Luong Ngoc Quyen street, Hang Buom, Hoan Kiem, Hanoi
Account number: 60994899  (USD)
Bank name: Asia Commercial Joint-Stock Bank (ACB), Dong Xuan Brand
Bank address: No 44, Hang Giay Street, Hoan Kiem District, Hanoi, Vietnam
Swift Code: ASCB VNVX   
ETV Travel must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows: 
Before 30 days - 10% of the total tour / service cost 
From 30 days to 21 days - 25% of the total tour / service cost 
From 20 days to 10 days - 50% of the total tour / service cost 
From 09 days to 05 days - 90% of the total tour / service cost 
From 04 days to arrival or no show - no refund   
Under 2 years: free of charge and no meal/no bed (Sharing with adult) Between 2-12 years: Sharing room WITHOUT extra bed pay 50% adult fare, WITH extra bed pay 75% fare. 
Services are provided free of charge for one tour leader with every 15 paying passengers. F.O.C for the tour leader is on twin shared basic. Single room can be arranged with single surcharge. F.O.C for the tour leader with group less than 15 passengers can be arranged with special request. 
All services will be provided with a qualified English or French speaking guide. Other foreign language-speaking guide can be arranged on request with surcharge. 
ETV Travel highly recommends that all travellers take out an adequate insurance policy before travelling. 

ETV Travel shall always do its utmost to provide the Services to the best of its capacity and to the satisfaction of the Client. Except in situations beyond human control, ETV Travel will be held responsible for any additional expense resulting from any changes caused by us in itinerary, transportation, accommodation and meals. 
Except in situations beyond human control, ETV Travel shall provide compensatory service for participants or refund the difference in payment for services rendered below standard. 
The detailed programme and scheduled flights are subject to changes by airlines without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, the itinerary concerned might be adjusted. If this occurs, ETV Travel will do all in its power to assist participants in boarding flights or finding alternative arrangements. Note however that it is done as a courtesy to participants and ETV Travel can not be held responsible for any delay, , accidents, denied boarding, additional costs occurred, natural disaster, political action or unrest. 
In order to take liability for loss, injury or damage caused by ETV Travel to passengers during the journey operated by ETV Travel, ETV Travel has anticipated the PUBLIC LIABILITY INSURANCE POLICY covered by Vietnam Insurance Corporation. 
Accidental bodily injury (including death or disease) to any person.   
Accidental loss or damage to property happening in connection with ETV Travel’s business during the period of insurance, including claimants’ cost and ETV Travel’s cost and expenses.   
Limit of liability is 500,000.00 $/any one accident and in the aggregate for property.
Vouchers are to be issued by ETV Travel for all booking arrangements. A copy of the Client’s itinerary should be enclosed with the voucher and should reach the Client on his arrival or beginning of the arrangements booked.
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